Claims can be reached 24 hours a day, 7 days a week at 800-269-1409
Customer Service hours are between 8:30am and 5:00pm at 888-627-1752
Underwriting Team #1 hours are between 8:30am and 5:00pm at 267-765-4421
Underwriting Team #2 hours are between 8:30am and 5:00pm at 267-765-4422
Our Claims Department hours are 8:30am to 5:00pm Monday through Friday. For any new claims that are considered an emergency, our staff is available after hours, 24/7. However, you must call 1-800-269-1409 and follow the prompts. Any claims submitted through the KEY portal cannot be accessed until the following business day.